An automatic shipping confirmation email will be sent to you as soon as your order has been shipped. This will include all shipping information needed for tracking your order. 

We try our best to ship your order within 7-14 business days in EU and 5-8 business days in UK after you have placed the order. However, sometimes processing and preparing for shipping might take longer, especially during the weekends, holidays, unexpected busy periods.

The delivery time also depends on your destination country. Shipping to the France and Germany would take around 10-20 business days. Shipping to the UK would take 5-8 business days.

Once your order has shipped you will receive an email with your tracking details. Please note that it can take up to 48 hours for the tracking number to show activity.

We try our best to ship your order within 1-2 business days after you have placed the order. However, sometimes processing and preparing for shipping might take longer, especially during the weekends, holidays, unexpected busy periods.

The delivery time also depends on your destination country. Shipping to the France and Germany would take around 10-20 business days. Shipping to the UK would take 5-8 business days.

Once your order has shipped you will receive an email with your tracking details. Please note that it can take up to 48 hours for the tracking number to show activity.

Depending on the situation, sometimes possible delays that are out of our control could occur. Please be patient for your package if this situation occurs, if you have further questions, our customer support team is always available to assist you.

If you haven’t received your tracking number within 2 business days after placing your order, please reach out to our Customer Service Team.

Please keep in mind that the expected shipping timeframes are:

• 10 to 20 business days for Germany and France shipments
• 5 to 8 business days for UK shipments

If the status on the tracking page shows “awaiting item” from a shipping courier, that means the package has been shipped out from our fulfillment center. The status “awaiting item” will change once the shipping partner has received and scanned the package, which means it will be arriving soon!

If the status does not update from “awaiting item” for more than 10 days, please reach out to our customer support team and we will contact our shipping partner to see what is causing the delay. 

Due to issues that are out of our control, different types of events could occur during the delivery. Below are the most common events that could happen to your order, please note that the listed events are including but not limited to: 

• Shipping courier awaiting item from our warehouse, a delay in this process could be a handling error on the couriers’ side. 
• Package is delayed being affected by external factors such as (shipment flight delay/COVID-19 pandemic complications/high package volume during holidays season)

If you wish to change your address, please contact us as soon as possible via phone or email support. Changes can only be made if your order has not yet been processed at our logistics center. 

As part of our satisfaction guarantee, we aim to fulfill and ship your order as soon as possible! Once your order has been processed, we won’t be able to make any modifications. 

If you have entered the wrong address and it is too late to change your address, please contact our customer support team for us to further assist you.  

In case your order is classified as undelivered and returned to us, please contact the respective courier first and make sure to have a proof of contact with the courier to provide us. Proof of contact include: screenshot of email or chat conversation with the courier clearly addressing the issue. Please reach out to our Customer Service Team through email, call, or live chat. We will try to rearrange the shipment with the courier and try to deliver the product to you as soon as possible.